Privacy policy

Last updated: Nov, 2026

At House of Essia, your trust matters to us. We believe our approach to your personal data should reflect the same values as our products: honest, transparent and never rushed.

This policy explains how House of Essia (“we”, “us”) collects, uses and shares your personal information when you visit or buy from essia.in (the “Site”) or otherwise communicate with us (together, the “Services”). By using the Site, you agree to the practices described here. If you do not agree, please do not use our Services.

We may update this policy from time to time. We will post the revised version here and update the date above.

1. Information we collect

Information you give us

  • Contact and order details: name, email address, phone number, and shipping and billing address.
  • Account information: login credentials and preferences, if you create an account.
  • Social login: if you sign in with Google, we receive only your name and email address. We do not receive your Google password or other Google account data.
  • Support and enquiries: messages, photos or videos you send about an order, and details you share when you contact us by email or WhatsApp, including bulk gifting enquiries.
  • Order instructions and gift notes you add at checkout.
  • Reviews you choose to submit.

Information collected automatically

  • Usage data: pages visited, time spent and clicks.
  • Device and browser information: device type, operating system, browser and screen size.
  • IP address and approximate location derived from it.
  • Cookies and similar technologies (see section 3).

Information from third parties

  • Shopify, our e-commerce platform, which processes store and checkout data.
  • Razorpay, our payment partner, which handles your payment details. We do not store your card, net banking or UPI details.
  • Google, if you use Sign in with Google.
  • Shiprocket and its courier partners, who receive your name, phone number and address to deliver your order.

2. How we use your information

  • To process and deliver orders, including confirmations and shipping updates.
  • To manage your account.
  • To provide support and resolve complaints, returns or replacements.
  • To send marketing messages about new products, seasonal campaigns and brand stories, only if you have opted in. You can opt out at any time.
  • To understand how the Site is used and improve it.
  • To measure and improve our marketing.
  • To prevent fraud and keep the Site secure.
  • To meet legal, tax and consumer protection obligations in India.

3. Cookies and tracking technologies
We use cookies and similar technologies to keep items in your cart, remember your login, understand which pages and products are visited, and measure the effectiveness of our marketing. These may include analytics and advertising tools from providers such as [Meta, Google, Shopify]. For details on the cookies Shopify uses, see shopify.com/legal/cookies.

Most browsers accept cookies by default. You can disable them in your browser settings, but parts of the Site, such as your cart and checkout, may not work properly.

4. How we share your information
We do not sell your personal information. We share it only:

  • With service providers who help us run our business, including Shopify (platform), Razorpay (payments), Shiprocket and courier partners (delivery), and analytics, advertising, reviews and email tools. They may use your information only to provide their services to us.
  • To meet legal requirements, when required by law, court order or a government authority, or to protect rights and safety.
  • In a business transfer, such as a merger or sale, where the new owner must honour this policy.
  • With your consent, in any other case.

5. Google Sign-In
When you sign in with Google, Google shares only your name and email address with us. We use them only to create and manage your account. Your use of Google Sign-In is also subject to Google’s Privacy Policy at policies.google.com/privacy.

6. Payment security
Payments are processed by Razorpay, which is PCI-DSS compliant. We do not collect, store or have access to your card, net banking or UPI details. See Razorpay’s Privacy Policy at razorpay.com/privacy.

7. Where your data is stored
Our platform and tools may store or process data on servers outside India. When this happens, we rely on providers that apply appropriate safeguards.

8. Data retention
We keep your information for as long as needed to maintain your account, provide our Services, meet legal and tax obligations, and resolve disputes. If you ask us to delete your account, we will delete your personal data within 30 days, except where we must keep it for legal or compliance reasons.

9. Children’s privacy
Our Services are not directed at anyone under 18, and we do not knowingly collect their personal information. If you believe a child has given us their information, write to admin@essia.in and we will delete it promptly.

10. Your rights
You have the right to:

  • Access the personal information we hold about you.
  • Ask us to correct inaccurate or incomplete information.
  • Ask us to delete your personal data, subject to legal retention requirements.
  • Withdraw your consent, including unsubscribing from marketing emails at any time.
  • Nominate another person to exercise your rights on your behalf, in case of death or incapacity.
  • Complain to us, and if you are not satisfied, to the Data Protection Board of India.

To exercise these rights, write to admin@essia.in. We will respond within 30 days.

11. Security
We use reasonable security measures to protect your information, including HTTPS encryption in transit. No online platform can be completely secure, so please use a strong password and contact us at once if you think your account has been compromised.

12. Third-party links
The Site may link to other websites. We are not responsible for their privacy practices or content.

13. Grievance officer
In line with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020:

Name: Madhulika Das
Business: House of Essia (Venture Matrix)
Address: Innov8 Coworking Space Mantri Bellandur Outer Ring Road Outer Ring Road Devarabisanahalli Bellandur, Innov8 Mantri Commercio Tower A, 560103 Bengaluru KA, India
Email: admin@essia.in
Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST

We acknowledge grievances within 48 hours and aim to resolve them within one month.

14. Contact us
House of Essia
Email: admin@essia.in
Website: essia.in
WhatsApp: +91 82172 01769 (Mon–Sat)