Privacy policy
Last updated: May 2026
At House of Essia, your trust means everything to us. We make products that are meant to slow things down and create space for intentional living — and we believe our relationship with your personal data should reflect the same values: honest, transparent, and never rushed.
This Privacy Policy describes how House of Essia (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from houseofessia.in (the “Site”) or otherwise communicate with us regarding our products and services (collectively, the “Services”).
Please read this policy carefully. By using our Site, you agree to the collection and use of your information as described here. If you do not agree, please do not use or access our Services.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the revised policy on the Site and update the “Last updated” date above. We encourage you to review this page periodically.
1. Information We Collect
Information you provide directly:
When you use our Site or Services, you may provide us with:
• Contact details — your name, email address, phone number, and shipping or billing address
• Order information — your name, billing address, shipping address, payment confirmation, email, and phone number
• Account information — if you create an account, your login credentials and account preferences
• Social login information — if you choose to sign in with Google, we receive only your name and email address from Google. We do not receive your Google password or any other Google account data
• Customer support information — any information you choose to share when contacting us for help, including messages, photos of damaged products, or order-related queries
• Gift note and order instructions — any personalised messages or delivery instructions you add at checkout
Information collected automatically:
When you visit our Site, we may automatically collect:
• Usage data — pages visited, time spent, clicks, and browsing behaviour on our Site
• Device and browser information — device type, operating system, browser type, and screen resolution
• IP address and location data — approximate location derived from your IP address
• Cookies and tracking data — see the Cookies section below
Information from third parties:
We may receive information about you from:
• Shopify — our e-commerce platform, which powers the Site and processes certain store and checkout data
• Razorpay — our payment gateway, which collects and processes your payment details. We do not store your credit card, debit card, or UPI information — this is handled entirely by Razorpay in accordance with their privacy policy
• Google — if you use Sign in with Google, Google shares only your verified email address and display name with us
• Courier and logistics partners — such as Shiprocket, Delhivery, or similar services, who receive your name and shipping address to fulfil your order
2. How We Use Your Information
We use the information we collect to:
• Process and fulfil your orders — including sending order confirmations, dispatch notifications, and delivery updates
• Manage your account — to create and maintain your customer account if you choose to register
• Provide customer support — to respond to your queries, process returns or replacements, and resolve complaints
• Send marketing communications — including new product launches, ritual drops, seasonal campaigns, and brand stories, only if you have opted in. You can opt out at any time
• Improve our Site and Services — by analysing usage patterns and customer behaviour to make the experience better
• Prevent fraud and ensure security — to protect against unauthorised access, fraudulent orders, and other security risks
• Comply with legal obligations — including tax, consumer protection, and data protection laws applicable in India
3. Cookies and Tracking Technologies
We use cookies and similar technologies to power and improve our Site. Cookies are small files placed on your device that help us remember your preferences and understand how you interact with our Site.
We use cookies for:
• Keeping items in your cart between sessions
• Remembering your login status
• Understanding which pages and products are most visited
• Measuring the effectiveness of our marketing
For details on the specific cookies used by Shopify to power our store, please refer to Shopify’s Cookie Policy at shopify.com/legal/cookies.
Most browsers accept cookies by default. You can choose to disable cookies through your browser settings — however, doing so may affect certain features of the Site, including your cart and checkout experience.
4. How We Share Your Information
We do not sell your personal information to third parties. We may share your information in the following circumstances:
• Service providers — with trusted partners who help us operate our business, including Shopify (platform), Razorpay (payments), and logistics partners (shipping). These partners are contractually required to protect your information and use it only for the purpose of providing their services to us
• Legal compliance — if required to do so by law, court order, or government authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others
• Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, who will be required to honour this Privacy Policy
• With your consent — in any other circumstances, only with your explicit consent
We do not share your personal information with advertisers or marketing partners without your explicit consent.
5. Google Sign-In and Social Login
We offer Sign in with Google as a login option for customer accounts. When you use this feature:
• Google shares only your email address and display name with us
• We use this information solely to create and manage your customer account
• We do not receive your Google password, Google contacts, or any other Google account data
• Your use of Google Sign-In is also subject to Google’s Privacy Policy at policies.google.com/privacy
6. Payment Security
All payment transactions on houseofessia.in are processed by Razorpay. We do not collect, store, or have access to your credit card, debit card, net banking credentials, or UPI details. Razorpay is PCI-DSS compliant and handles all payment data in accordance with their security standards.
For more information, please refer to Razorpay’s Privacy Policy at razorpay.com/privacy.
7. Data Retention
We retain your personal information for as long as is necessary to:
• Maintain your account and provide our Services
• Fulfil our legal and tax obligations under Indian law
• Resolve disputes and enforce our agreements
If you request deletion of your account, we will delete your personal data within 30 days, except where we are required to retain it for legal or compliance purposes.
8. Children’s Privacy
Our Site and Services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with their personal information, please contact us at hello@houseofessia.in and we will promptly delete it.
9. Your Rights
As a customer, you have the following rights in relation to your personal data:
• Right to access — request a copy of the personal information we hold about you
• Right to correction — request that we correct inaccurate or incomplete information
• Right to deletion — request that we delete your personal data, subject to legal retention requirements
• Right to opt out of marketing — unsubscribe from promotional emails at any time using the unsubscribe link in any email we send, or by contacting us directly
• Right to lodge a complaint — if you are not satisfied with how we handle your data, you may contact us or raise a complaint with the relevant authority
To exercise any of these rights, please write to us at hello@houseofessia.in. We will respond within 30 days.
10. Security
We implement industry-standard security measures to protect your personal information from unauthorised access, loss, misuse, or alteration. Our Site uses HTTPS encryption for all data in transit. However, no online platform can guarantee absolute security. We encourage you to use strong passwords and to contact us immediately if you believe your account has been compromised.
11. Third-Party Links
Our Site may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.
12. Grievance Officer
In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the details of our Grievance Officer are provided below:
Name: [Your full name]
Company: House of Essia
Address: [Your Bangalore address]
Email: hello@houseofessia.in
Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST
We aim to acknowledge all grievances within 48 hours and resolve them within 30 days.
Fill in your name and address in the fields above before publishing this policy on your store.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please reach out to us:
House of Essia
Email: hello@houseofessia.in
Website: houseofessia.in
City: Bangalore, India