Terms of service

 

These Terms of Service govern your use of essia.in (the “Site”) and any purchase you make from House of Essia (“we”, “us”). Please read them carefully. By using the Site or placing an order, you agree to these terms. If you do not agree, please do not use the Site or place an order.

We may update these terms from time to time. Changes are posted on this page with an updated date, and continued use of the Site means you accept the revised terms.

1. About us
House of Essia is a home decor and fragrance brand based in India. We sell our products through essia.in. For any questions about these terms, contact us at admin@essia.in.

2. Eligibility
By using the Site and placing an order, you confirm that:

• You are at least 18 years old, or are using the Site under the supervision of a parent or legal guardian.
• You are legally capable of entering into a binding contract under the Indian Contract Act, 1872.
• You understand that our products are sold and shipped within India only.
• The information you give us is accurate and complete.

We may refuse service if we suspect a user is under 18 or has provided false information.

3. Your account
You can browse without an account. If you create one, you are responsible for keeping your login details confidential, for all activity under your account, and for telling us at admin@essia.in if you suspect unauthorised use.

We offer Sign in with Google. When you use it, Google shares only your name and email address with us. See our Privacy Policy for details.

We may suspend or close an account that we believe has been used fraudulently or in breach of these terms.

4. Products and pricing
Product descriptions. We describe our products as accurately as we can, including scent notes, burn time, wax type and weight. Scent is personal, and your experience may differ from the description.

Pricing. All prices are in Indian Rupees (INR). Prices are inclusive of applicable taxes unless stated otherwise and may change without prior notice. The price that applies to your order is the price shown when you place it.

Availability. Products are subject to availability. We produce in small batches, so stock may be limited. If an item is unavailable after you order, we will tell you promptly and offer a full refund or an alternative.

Appearance. Colours may look slightly different on your screen. Candles may show minor surface variations, which are a natural part of the process and not a defect.

5. Orders and payments
Placing an order. When you place an order, you are making an offer to buy the products at the listed price. We may accept or decline any order, including because of unavailability, suspected fraud, or an error in pricing or product information. You will receive an order confirmation once your order is accepted.

Payment. Payments are processed securely by our payment partner, Razorpay. The payment methods available are shown at checkout. We do not store your card or payment details. Your use of Razorpay’s services is subject to Razorpay’s own terms.

We may cancel an order if payment is not received, or if a payment is reversed or charged back. For suspected fraud, we may ask for extra verification before processing.

Cancellation by us. If we have to cancel an order, for example because of unavailability or a pricing error, we will notify you and refund the full amount within 5–7 business days.

Cancellation by you. Whether an order can be cancelled depends on the product and is stated on the product page. See our Refund Policy.

6. Shipping and delivery
We ship across India. Orders are processed within 2 business days and usually delivered within 5–7 business days, depending on your location. Shipping charges, and any shipping offers, are as described in our Shipping Policy. Risk of loss or damage passes to you once your order is handed to our courier partner. For transit damage, see our Shipping Policy and Refund Policy and raise a claim within 48 hours of delivery.

We are not responsible for delays caused by courier partners, weather, strikes or other circumstances outside our control. We will do our best to keep you informed.

7. Refunds and returns
Return and cancellation eligibility depends on the product, and the terms are stated on each product page. Please read them before you order. In summary:

• We accept claims for damaged, defective or incorrect items.
• Claims must be raised within 48 hours of delivery, with photos or an unboxing video.
• We do not accept returns for change of mind or because a scent did not meet your expectations.
• Candles that have been lit cannot be returned.

Our full Refund Policy is available on the Site and takes precedence over this summary.

8. Intellectual property
All content on essia.in, including the House of Essia name, logo, product names, descriptions, photography, copy and design, belongs to House of Essia and is protected by applicable law. You may not copy, reproduce, modify or use it commercially without our written consent. You may share our content on personal social media with credit, as long as it is not used for commercial gain.

If you believe content on the Site infringes your rights, contact us at admin@essia.in.

9. User conduct
You agree not to:

• Use the Site for any unlawful purpose.
• Submit false or fraudulent information in any order, claim or message.
• Try to gain unauthorised access to the Site, our servers or our systems.
• Use bots, scrapers or other automated tools to access or extract data from the Site.
• Post harmful, offensive or defamatory content.
• Impersonate House of Essia or our team.
• Use our brand name, product names or imagery without written permission.

We may block or restrict access for anyone who breaks these terms.

10. Reviews and user content
If you leave a review, you give us a non-exclusive, royalty-free right to display and use it in connection with our products and marketing, including on our website and social media. Reviews must reflect your genuine experience. We may remove reviews that are false, offensive or in breach of these terms. We do not permit fake, incentivised or misleading reviews.

11. Third-party links and services
The Site may link to third-party sites and services, such as logistics partners, payment processors and social platforms. We are not responsible for their content, privacy practices or services.

12. Disclaimer
To the fullest extent permitted by law, the Site and its content are provided “as is” and “as available”. We do not guarantee that the Site will always be available or error-free, or that product descriptions are completely accurate or error-free. Candles and fragrance products should be used responsibly and in line with the care guidance on each product page.

13. Limitation of liability
To the fullest extent permitted by Indian law, House of Essia is not liable for indirect, incidental, special or consequential losses arising from your use of the Site or our products, including loss of data or revenue. Our total liability for any claim relating to a purchase will not exceed the value of the order concerned.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything that cannot be excluded by law.

14. Indemnification
You agree to indemnify and hold harmless House of Essia, its owners, employees and agents from any claim, loss or expense (including reasonable legal fees) arising from your use of the Site, your breach of these terms, or your violation of any law or third-party right.

15. Candle safety
By purchasing our candles, you acknowledge that they are for responsible use by adults and that you will follow the care instructions on the product page. Never leave a burning candle unattended. Keep candles away from children, pets, flammable materials and drafts. The glass jar becomes hot during burning, so handle it with care. We are not liable for loss or damage resulting from improper use, to the extent permitted by law.

16. Governing law and jurisdiction
These terms are governed by the laws of India. Any dispute will be subject to the exclusive jurisdiction of the courts of Bangalore, Karnataka.

17. Grievance officer
In line with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020:

Name: Madhulika Das
Business: House of Essia (Registered name: Venture Matrix)
Address: Innov8 Coworking Space Mantri Bellandur Outer Ring Road Outer Ring Road Devarabisanahalli Bellandur, Innov8 Mantri Commercio Tower A, 560103 Bengaluru KA, India
Email: admin@essia.in
Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST

We acknowledge grievances within 48 hours and aim to resolve them within one month.

18. Contact us
House of Essia
Email: admin@essia.in
Website: essia.in
WhatsApp: +91 82172 01769 (Mon–Sat)